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Descriptor in English: Call Centers
Descriptor in Spanish: Centrales de Llamados
Descriptor in Portuguese: Call Centers
Descriptor in French: Centres d'appels
Entry term(s): Call Center
Centers, Call
Tree number(s): N02.421.297.036
Scope note: A facility set up for the purpose of handling large volumes of telephone calls. Call Centers typically utilize some form of computer automation for receiving, dispatching, screening, logging and forwarding telephone calls.
Allowable Qualifiers: CL classification
EC economics
ES ethics
HI history
LJ legislation & jurisprudence
MT methods
OG organization & administration
SD supply & distribution
SN statistics & numerical data
ST standards
TD trends
History Note: 2017
DeCS UI: 56816
Descriptor UI: D000070456
Date Established: 2017/01/01
Date of Entry: 2016/07/08
Revision Date: 2017/06/30
Call Centers - Preferred
Concept UI M000610376
Scope note A facility set up for the purpose of handling large volumes of telephone calls. Call Centers typically utilize some form of computer automation for receiving, dispatching, screening, logging and forwarding telephone calls.
Preferred term Call Centers
Entry term(s) Call Center
Centers, Call



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