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Qualifier English: Call Centers
Qualifier Spanish: Centrales de Llamados
Descriptor centrales de llamadas
Entry term(s) central de llamadas
centrales de llamados
Scope note: Instalaciones creadas con el propósito de manejar un gran volumen de llamadas telefónicas. Las centrales de llamadas, por lo general, utilizan algún tipo de automatización por ordenador para recibir, responder, identificar, cargar y reenviar las llamadas telefónicas.
Qualifier Portuguese: Call Centers
Qualifier French: Centres d'appels
Entry term(s): Call Center
Centers, Call
Tree number(s): N02.421.297.036
RDF Unique Identifier: https://id.nlm.nih.gov/mesh/D000070456
Scope note: A facility set up for the purpose of handling large volumes of telephone calls. Call Centers typically utilize some form of computer automation for receiving, dispatching, screening, logging and forwarding telephone calls.
Allowable Qualifiers: CL classification
EC economics
ES ethics
HI history
LJ legislation & jurisprudence
MT methods
OG organization & administration
SD supply & distribution
SN statistics & numerical data
ST standards
TD trends
Public MeSH Note: 2017
History Note: 2017
DeCS ID: 56816
Unique ID: D000070456
Documents indexed in the Virtual Health Library (VHL): Click here to access the VHL documents
Date Established: 2017/01/01
Date of Entry: 2016/07/08
Revision Date: 2017/06/30
Call Centers - Preferred
Concept UI M000610376
Scope note A facility set up for the purpose of handling large volumes of telephone calls. Call Centers typically utilize some form of computer automation for receiving, dispatching, screening, logging and forwarding telephone calls.
Preferred term Call Centers
Entry term(s) Call Center
Centers, Call



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